Shipping and delivery
What does shipping cost and how long will my item/s take to arrive?
The orders are processed by the warehouse Monday to Friday (excluding German national holidays). With Standard Shipping the orders should arrive within 4-6 Business Days
Your delivery options
You can choose to have your order delivered to
1) Your billing address
2) To an alternative address of your choice
Can I change my delivery address?
Regrettably it is not possible to change the delivery address once the order is in the system. If a change is necceaary, please contact our customer service team to cancel the order. You can then place a new order with the correct adress. Please note that depending on the progress of the order processing a cancellation is not always possible.
How will my items be delivered?
We use the world leading distribution company FedEx and all your shipments are insured against damage and theft. We ship all items directly to you from our warehouse in Düren (Germany).
Customs and import tax
From now on, our US customers will no longer incur any additional charges (excluding VAT) when placing an order. Every order will be delivered via FedEx right to your doorstep - meaning dealing with customs will be a thing of the past.