- 1-800-666-3011 (freephone)
Shipping and delivery
The warehouse orders are processed by customer service from Monday to Friday, from 9 am to 6 pm (apart from on public holidays).
What does shipping cost and how long will my item/s take to arrive?
|Order Value||up to $399||above $399|
|Shipping time||4-6 Business Days *|
* More than 90% of the available orders are delivered within the stated time period.
How will my items be delivered?
We use the world leading distribution company FedEx and all your shipments are insured against damage and theft. We ship all items directly to you from our warehouse in Düren (Germany).Customs and import tax
From now on, our US customers will no longer incur any additional charges (excluding VAT) when placing an order. Every order will be delivered via FedEx right to your doorstep - meaning dealing with customs will be a thing of the past.
Your delivery options
You can choose where you want your order delivered to
• Deliver to your billing address
• Deliver to an alternative address of your choice
Can I change my delivery address?
Feel free to inform us of any amendments to your desired delivery address. Please understand that we process all orders as promptly as possible and in some cases sending your order to the address first provided cannot be avoided.